Frequently Asked Questions
Q: Is it necessary to schedule a private tour or can we come in anytime to view your facility?
A: As we conduct many celebrations during the course of a year, it is always best to call ahead and schedule a time with our office in order to consult with you and address your needs properly. We will, however, do our best to accommodate walk-ins.
Q: What is your experience level? How long have you been in business?
A: Millcreek Inn has provided Utah's Finest Weddings, Banquets and Celebrations for over twenty years. During our tenure we have hosted the likes of Governor Leavitt, Ian Cumming, Warren Buffet, the Utah Women’s Business Group, The Convention and Visitors Bureau, the board of directors for Coca-Cola Co., her highness Princess Anne of Great Brittan, the 2002 Winter Olympic Gold Medal winners, Hollywood film celebrities, and countless other dignitaries. Our owner has conducted over two thousand weddings and celebrations. We have very little staff turnover and they undergo rigorous training yearly. Our management staff has a combined 55 years of restaurant and event experience.
back to top
Q: Is Millcreek Inn reserved exclusively for our function or do we share the facility with others?
A: Privacy is imperative and guaranteed. We host one function at a time. We are not a restaurant, we are not a hotel. We are exclusively a wedding and event facility. Our focus is on your celebration exclusively.
Q: How much does a wedding, rehearsal dinner or private event cost?
A: We are not limited by predetermined packages. We do our best to customize each event to accommodate your wishes, budgets, service needs, etc. We build your celebration from the ground up, thus consultation in imperative. Our website and brochures detail rental costs and menu prices, but each season, date and time frame varies and is dictated by minimum requirements. We incorporate line item estimates in order to establish a starting point for cost inquiries. Our experienced and highly trained staff will coach you on these matters with a phone call or private consultation. We are uniquely trained to answer your concerns.
back to top
Q: What is meant by "Food and Beverage Minimum"?
A: A minimum expenditure is required in order to book our facility. This figure varies based on season, date and time of day. Please inquire with our staff. Bar services are not included.
Q: What happens if we have bad weather on our wedding day?
A: Over the course of twenty years we have encountered nearly every weather event. We can provide a multitude of canopy options and heating elements. We will consult with you during the week of your function and advise you on the best solutions and costs.
back to top
Q: May we use an "outside" caterer?
A: The Millcreek Inn is a full service facility which includes a first class kitchen. All menus are prepared and executed by our talented Chef and his staff. You may consult with our Chef in order to customize or personalize the menu for your guests.
Q: May we bring our own alcohol? Do you cut people off if they become belligerent or intoxicated?
A: Again, as we are a full service facility, that also includes bar menus. It is mandatory that Millcreek Inn handle all beverages and bar services as dictated by Utah law. This is of great advantage to you, as we are licensed, insured, and bonded. Our bar manager’s goal is to customize bar service that best serves your needs and maintains house policies. You may offer everything from a Cash Bar to a full Hosted Bar and many combinations thereof. Your final bill is based on actual consumption not overly expensive umbrella charges; consultation required, please inquire. If any guest creates conduct concerns, management will immediately take appropriate action and notify you of our course of action. We reserve the right to refuse service to anyone or cease bar services entirely (please refer to the bar policy section of your event packet.
back to top
Q: Is there a time that we can sample your cuisine?
A: Absolutely. During our winter season (January through April); we will invite you to join us for an evening dinner. Although ever one of your particular menu selections may not be represented, it is our goal that you garner an appreciation of our Chef’s wonderful cuisine, preparation and presentation. This is our offering and it is gratis to you and your family (we ask that you limit your party to six). Please understand that any bar orders must be billed. Gratuity for the service staff is appreciated.
Q: Can we bring our own florist, photographer, decorators, musicians, candles, cakes, etc.? What is prohibited? Do you have recommendations for these services?
A: You may provide your own vendors in this regard. NOTE: Millcreek Inn must provide candle presentations as this is a provision of our US Forest Service lease (flame creation). You may furnish you own wedding cake from a licensed food service professional (requires “outside-catering” fee). Our recommendations can be found on our website and in your wedding folder. It is not required that you employ them. Our preferred vendors have been tried and tested and we trust them implicitly. In most cases, they have provided their services for at least twenty events. Prohibited items are listed on your contract; please consult with our wedding coordinator.
back to top
Q: Do I need to hire a wedding planner?
A: Certainly, this is your prerogative. However, as you are afforded a Millcreek Inn wedding coordinator, we believe that this is an unnecessary expense for you. Our planning staff includes an office manager, sales director, floor manager and staff, Chef and his staff, and a wedding coordinator that will guide you during your function. Our owner, Sasan Moatamed, is available for consultation as well. We take our tasks very seriously and it is our goal to provide you with absolute professionalism. Remember, this is our business model. We are not a restaurant, we are not a hotel and we are not a simple wedding hall. We are a wedding and banquet facility. Our staff mantra: You consider your function as the only one we are conducting all year, and we treat you that way.
Q: I always hear that something always goes wrong at every wedding. Is this true?
A: No event can be perfectly prognosticated. Things happen: the photographer didn't show up, the limousine broke down, the weather is terrible, I'm having a bad hair day, etc. Our recommendation: don't let the little bumps in the road ruin your day. Inform our staff of any difficulties. Our staff is highly trained and versed in problem solving. Inform us as to your concerns and we will employ our back up procedures (i.e. generators for power outages). If you turn into a Bridezilla, we'll lock you up and won't let you out☺.
back to top
Q: When do we need to decide on canopy coverage or heating requirements? What is the cost?
A: We subscribe/refer to a number of weather agencies and we will counsel you on their forecast. The final set-up decision will be made 72 hours prior to your function as it requires a tremendous amount of construction (canopy, poles, electrical, lighting, décor, etc.). Pricing is based largely on labor, as we do not charge rental on the items that we own. If you would like extensive coverage (usually cold months), we can rent additional structures.
Q: Do my guests have to pay the canyon fee? What is the parking situation?
A: We will issue canyon passes to all the drivers before they leave. If a guest should leave without a pass, they simply tell the booth attendant that they were at Millcreek Inn for your wedding. Your guests have access to five designated/sign parking areas that are within 100 yards of the building. If you wish to offer valet parking, we can provide a company that is bonded and insured to do so.
back to top
Q: When is the final guest count due, full payment due and what happens with our original deposit?
A: Your final guest count is given ten days prior to the event. Your final bill is subsequently created and payment is due ten days prior as well. This allows both parties to comfortably adjust billing as necessary and begin the focus and essential processes for a fabulous celebration. Your contract deposit will be held as a security deposit until the Tuesday following your event at which time our office manager will reconcile billing based on actual event charges (e.g. unexpected guests, last minute/unforeseen requests, bar service credits/totals, etc.). It is at this time that you will be credited the balance of the original deposit.
Q: What is the best way to communicate with you? How many times may I contact you?
A: Of course, you may call any time you wish. If we are performing a function or meeting with clients, please leave detailed messages on our voice mail system. The preferred method is to email us at events@millcreekinn.com. It is checked daily and we are prompt with our responses. As you have hired us, we are now at your service and welcome all questions. The worst questions are the ones that are never asked.
Q: When do we meet to discuss final planning? If I am out of state can we do this by phone?
A: Anytime you are ready with all your information. The usual method is that we will contact you and establish a meeting time (usually a month in advance). We can easily assist you with planning over the phone if your location or schedule limits your access to Millcreek Inn.
back to top